06 / mandate · transition management

Chief Operations Officer.

The operations seat that owns supply chain, operating model and governance through a transition, with a defined entry and a defined exit.

What does the mandate own?

The operations mandate owns the running of the business: supply chain, the operating model, finance operations and the governance that holds them together. The operator carries the seat, compresses the cycles that slow the business, and designs the operating model the permanent team keeps running.

When do you bring it in?

Bring the mandate in when supply chain or operations cannot keep pace, when an operating model has to be redesigned, or when an operations seat is open during a critical period. It fits a transition where the machine has to keep running while it is being rebuilt.

What does the operator bring?

The collective steps in with a CDIO who has run supply chain and finance for a multi-country retail estate, compressing referencing cycles and lifting service levels, paired with an operator who designs operating models and governance from a strategy-house grounding. The mandate hands back a faster, better-governed operation.

What does the mandate own?

The operations mandate takes the seat that runs the business: supply chain, the operating model, finance operations and the governance that holds them together. The operator compresses the cycles that slow the business and designs the operating model the permanent team keeps running.

When do you bring it in?

Bring the mandate in when operations cannot keep pace, when an operating model has to be redesigned, or when the seat is open during a critical period. The machine keeps running while it is rebuilt, carried by the operator holding the role.

What does the operator bring?

The collective steps in with a CDIO who ran supply chain and finance for Adeo, compressing the referencing cycle from 124 days to 15 and lifting order-to-invoice OTIF by 8 points, with FinOps savings on the cloud estate. He is paired with an operator who designs operating models and governance from a strategy-house grounding at EY. The mandate hands back a faster, better-governed operation.

who embodies this mandate
15REFERENCING CYCLE · DAYS, FROM 124Erwan Deschamps · Supply Chain & Finance CDIO, Adeo
+8%OTIF IMPROVEMENT · SUPPLY CHAINErwan Deschamps · Supply Chain & Finance CDIO, Adeo
What does an interim Chief Operations Officer own?
The mandate owns supply chain, the operating model, finance operations and the governance that binds them, carried as the accountable role holder who compresses the cycles that slow the business.
When should a company bring in an interim COO?
Bring one in when supply chain or operations cannot keep pace, when the operating model has to be redesigned, or when the operations seat is open during a critical period and the machine has to keep running while it is rebuilt.
Start a conversationSee the mandates